But, what about continuous improvement, such as those encouraged by the Malcolm Baldridge award? As a Certified Manager of Quality/Organizational Excellence (CMQ/OE) I would think that process improvement would lead to the potential of developing disruptive innovations. If anyone has seen any research or articles that address this, please let me know.
Process improvement, if properly addressing all aspects of the process and resulting products/services, would take into account innovations that are new and have potential to affect what the company is currently doing. If cost reduction, then addressing all areas that could result in cost reduction might lead to a disrupting innovation that made them a market leader. Sane with almost any characteristic of either the process or the result of executing that process.
What do you think? Is it possible to develop disruptive innovations through process improvment?
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