Disruptive Process Improvement and Innovation

So, in my last blog I ask the question: Can process improvement be disruptive? I have found several blogs and articles that suggest a positive answer. Craig Reid suggests innovation is the forgotten man of process improvement. By adopting systematic process improvement methods and starting from a clean sheet of paper one can create innovative processes, products, and services. Ben Nneji wrote

" Everett Rogers, in his book, "Diffusion of Innovations," defines innovation as "an idea, practice or object that is perceived as new by an individual" or whoever else would use, consume or adopt the innovation. While process improvement focuses on improving an existing idea, practice or object, innovation focuses on "newness." But they both focus on bringing desirable change."

 To implement both process improvement and innovation you must be disruptive and grow a culture of disruption.  Process improvement helps reduce inefficiencies (Lean), reduce defects (Six Sigma) and ensures that you do the right thing - Customer Experience Management (CEM).  Innovation helps you look beyond your current customer base and technology focus to be award of what is happening around you.